MATERIALS + PROCESS

Our giclée prints and greeting cards are made with a professional-grade printer that utilizes pigment-based inks to ensure water-resistance, durability and longevity. After many test prints, we settled on a luxuriously thick 300 gsm, 100% cotton, acid-free archival paper — the level of quality is such that it is often difficult to tell the original painting from the print! We take great care in making our fine art reproductions and stationery, and want to ensure that the art looks bright, fresh and new for generations to come. 

We are also conscientious about whom we partner with, and consider the origins and impact of all materials used. All of our business cards are printed on paper that is 100% recycled from cotton tees, the envelopes that come with our stationery are also made from recycled content, as are the mailers in which we ship our prints.

The mixed media originals often incorporate vintage and reclaimed materials, and we love scouring flea markets for beautiful old boxes and frames to upcycle. Their history gives them a special charm, and we think refurbishing things is a beautiful habit.

Simply put, we're always mindful to do our best in offering designs of the highest quality, while employing practices that respect our natural world (nature is our main source of inspiration, after all), and we're continually seeking ways to make things better.


SHIPPING 

Most orders ship within 3-5 business days via USPS with tracking. Everything is carefully made, packed, and sent directly from the studio by the artist. Custom orders require additional lead time, as noted in the individual product listing. Please also note that while the Mini and Small Giclée Prints are made in-house, the Medium and Large Giclée Prints are handled by our fine art printing partner and ship directly from them, within 10 business days.

If your order is a gift, you can let us know during checkout and we will not put a receipt in the package. If you would like to include a gift message, there is an option during checkout where you can leave a short note, and we’ll hand write it on a card for you!

Rates:
• $5 flat rate US shipping (3-5 days)
• $15 flat rate International shipping (10-20 days)

Customs and import taxes:

For international shipments, buyers are responsible for any customs fees and import taxes that may apply.

Shipment issues:

In the rare event your order never arrived, be sure to let us know.

First, please check your shipping confirmation and verify you entered the correct address. If the address was incorrect, we will do our best to reroute the package. In the event it cannot be rerouted, we will be happy to send you another order to the correct address, but it will be at your additional cost.

If the shipping address was correct, please email info@sirinthada.com with your order number, and we'll see what can be done.

Occasionally, items can also get damaged in the mail, and the last thing we want is for you to be stuck with damaged goods. Please email us immediately at info@sirinthada.com if your goods arrive damaged or defective, and we will take care of it.


RETURNS

Due to the fragile and unique nature of our prints and originals (which are made, quality-checked, and packed with great care), they are final sale and non-returnable. However, we are happy to answer any questions you may have before purchase, as we are committed to ensuring your satisfaction.

For all other merchandise, we gladly accept returns and exchanges. Simply email us first at info@sirinthada.com, and then ship items back within 14 days of delivery.

Your items must be unused, unopened, and in the same condition you received them, in the original packaging. We will not be responsible for any returned items that go missing or arrive to us damaged, and therefore strongly suggest you pack all items carefully and ship with a trackable service. Return postage fees are also your responsibility.

Once your return is received and inspected, we will contact you. If a refund is approved, a credit will be generated immediately to your original method of payment, but it may take up to 5-10 business days to appear on your statement. Please note that shipping costs are non-refundable, and will be deducted from the amount credited.